At j18804 we take privacy seriously. This Privacy Policy explains in clear, straightforward terms exactly what personal data j18804 collects from Pakistani players, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data. Please read this document carefully before registering your j18804 account.
Six core commitments j18804 makes to every player regarding the handling of personal data. These cards summarise key points — please read the full policy below.
All personal data transmitted to and from the j18804 Platform is protected by SSL/TLS encryption. Data stored in j18804 systems is encrypted at rest. Your CNIC details, payment information, and account credentials are never stored in plain text under any circumstances.
j18804 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate your j18804 account, comply with licensing obligations, and improve your experience on the Platform.
You have the right to access, correct, and request deletion of the personal data j18804 holds about you. Data access requests are handled within 30 days. Where deletion is not possible due to legal or licensing obligations, j18804 will clearly explain why and for how long the data must be retained.
j18804 collects only the data necessary to operate your account, process PKR transactions, verify your identity as required by our gaming license, and prevent fraud and money laundering. We do not collect data beyond what is required for these purposes.
j18804 will only send you promotional communications — bonus offers, game updates, PSL betting promotions — if you have explicitly opted in to receive them. You can withdraw consent for marketing at any time through your account settings without affecting your access to the j18804 Platform.
j18804 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by our gaming license and applicable law. Account data is typically retained for five years following account closure. Data no longer required is securely deleted or anonymised.
j18804 collects personal data in several categories, each collected for a specific and lawful purpose.
Full legal name, date of birth, gender, CNIC number or passport number, nationality, and a copy of your government-issued identity document. Collected at registration and during identity verification to satisfy j18804's gaming license requirements and to confirm you are aged 21 or above.
Email address, mobile phone number, and residential address. Used to communicate account notifications, support responses, verification requests, and — where you have opted in — promotional communications. Your mobile number is also used for SMS-based two-factor authentication.
PKR deposit and withdrawal transaction records, payment method identifiers (JazzCash wallet number, EasyPaisa number, HBL / UBL / Meezan Bank account reference, SadaPay ID, USDT TRC20 wallet address). Full payment credentials are never stored by j18804 — transactions are processed through secure payment processors.
Game sessions played, bet amounts, win and loss records, sports betting markets accessed, bonus usage history, and session duration data. Used to operate your account, calculate bonuses and VIP tier status, monitor for responsible gaming indicators, and detect potentially fraudulent betting patterns.
IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. Used to maintain platform security, detect unauthorised access attempts, optimise the j18804 Platform for Pakistani devices and networks, and investigate account security incidents.
Records of live chat conversations, support email correspondence, and any documents you share with the j18804 support team. Retained to maintain a history of your account interactions, train and quality-assure the support team, and provide context for future support requests you may raise.
The data controller responsible for the personal data of j18804 Platform users is the operator of j18804.app, operating under a valid international online gaming license (the "Data Controller", referred to in this Policy as "j18804", "we", "us", or "our").
As data controller, j18804 determines the purposes for which and the means by which your personal data is processed. This Privacy Policy applies to all personal data collected in connection with your use of the j18804 Platform, including during registration, account operation, gaming activity, payment processing, customer support interactions, and marketing communications where applicable.
j18804 processes personal data only where we have a valid legal basis for doing so. The legal bases on which j18804 relies are as follows:
j18804 collects personal data through the following channels:
j18804 uses the personal data it collects for the following purposes:
j18804 does not sell, rent, or trade your personal data. j18804 shares personal data only in the following limited circumstances:
All third parties with whom j18804 shares personal data are required to process that data in accordance with j18804's instructions and applicable data protection requirements. j18804 does not permit third-party service providers to use your personal data for their own independent purposes.
j18804 uses cookies and similar tracking technologies on the j18804 Platform for the following purposes:
You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core j18804 Platform features including account management, deposits, withdrawals, and gaming.
j18804 retains personal data for the following periods, unless a longer retention period is required by j18804's gaming license, applicable law, or an ongoing investigation:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where j18804 is required to retain data beyond the periods set out above due to an active investigation, legal proceeding, or regulatory requirement, the data will be retained until that requirement is resolved.
j18804 implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds. These measures include:
Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. j18804 cannot guarantee absolute security of personal data and, in the event of a security breach affecting your data, j18804 will notify you and relevant authorities in accordance with applicable obligations without undue delay.
Subject to applicable law and j18804's licensing obligations, you have the following rights in relation to the personal data j18804 holds about you:
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | You can request a copy of the personal data j18804 holds about you (a "Subject Access Request"). | Contact j18804 support via live chat or email. Responses provided within 30 days. |
| Rectification | You can request correction of inaccurate or incomplete personal data held by j18804. | Contact j18804 support or update directly in your account settings where possible. |
| Erasure | You can request deletion of your personal data where j18804 no longer has a legal basis to retain it. | Contact j18804 support. Note that data subject to licensing retention obligations cannot be deleted. |
| Restriction | You can request that j18804 restrict processing of your data in certain circumstances. | Contact j18804 support with the specific restriction requested. |
| Portability | You can request a copy of your personal data in a structured, machine-readable format where technically feasible. | Contact j18804 support. Data provided in CSV format where possible. |
| Objection | You can object to processing based on legitimate interests. Marketing can be opted out at any time. | Opt out of marketing in account settings or contact j18804 support. |
j18804 will respond to all data rights requests within 30 calendar days. Where a request is complex or j18804 receives a high volume of requests, this period may be extended by a further 60 days, in which case j18804 will inform you of the extension and the reasons for it within the initial 30-day period.
j18804 reserves the right to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised third party.
The j18804 Platform is strictly for adults aged 21 and above. j18804 does not knowingly collect personal data from individuals under the age of 21. Age is verified at registration and may be re-verified at the point of withdrawal.
If j18804 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed, any balance will be held pending investigation, and the personal data will be deleted as soon as legally permissible. If you believe a minor may have accessed j18804, please contact j18804 support immediately.
j18804's servers and data processing infrastructure are located in multiple jurisdictions as required to provide a reliable, low-latency service to Pakistani players. This means that your personal data may be transferred to and processed in countries outside Pakistan.
Where personal data is transferred internationally, j18804 ensures that adequate safeguards are in place to protect your data. These safeguards include contractual data protection clauses binding recipient entities to obligations equivalent to those under j18804's Privacy Policy, and the selection of third-party service providers that maintain internationally recognised data security certifications.
By registering a j18804 account, you consent to the international transfer of your personal data as described in this Privacy Policy and in accordance with the safeguards outlined above.
The j18804 Platform does not contain links to third-party websites for general browsing purposes. All links within the j18804 Platform navigate to pages within j18804.app or to payment partner interfaces accessed through the j18804 secure payment flow.
j18804 is not responsible for the privacy practices of any third-party payment processors or identity verification service providers. Those entities' privacy policies govern the processing of personal data they receive in connection with j18804 transactions. j18804 recommends reviewing the privacy policies of any third-party services you interact with in connection with your j18804 account.
j18804 will only send you marketing communications — including PKR bonus offers, PSL cricket betting promotions, new game announcements, and VIP tier updates — where you have explicitly opted in to receive them during registration or subsequently through your account settings.
Marketing communications may be delivered via email, SMS, or in-platform notifications depending on the preferences you have set in your j18804 account. You can manage your communication preferences at any time in your j18804 account settings, or by contacting j18804 support.
j18804 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or changes in the j18804 Platform. Material changes will be communicated to registered Players via email to the address registered on the account or by a prominent in-platform notification, with a minimum of 14 days' notice prior to the changes taking effect.
The current version of the j18804 Privacy Policy, with its effective date, will always be available at j18804.app/privacy-policy. We recommend that you review this Privacy Policy periodically to remain informed about how j18804 handles your personal data.
Continued use of the j18804 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any update to this Policy, you may close your j18804 account and request deletion of your personal data as described in Section 9 above, subject to applicable retention obligations.
If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy complaint, please contact the j18804 Data Protection team using the following details:
j18804 commits to acknowledging all privacy complaints within 5 business days and to providing a substantive response within 30 calendar days. Where a complaint cannot be resolved directly, you may escalate to the relevant supervisory authority under j18804's gaming license jurisdiction.
Encrypted data, verified licensing, segregated player funds, and 24/7 support in English and Urdu. Join Pakistan's most trusted online casino platform and experience secure, transparent gaming. 21+ only.
21+ only. Please gamble responsibly. j18804 operates under an international gaming license.